Terms & Conditions

Booking a New Patient Electrolysis, Body or Skin Examination Consultation

The purpose of these consultations is to allow the therapist to examine the area(s) to be treated and assess suitability for treatment. It is an opportunity for me to explain the treatment objectives and options to you and where necessary, perform a patch test prior to any ongoing treatment. This is mandatory for patients wishing to consider electrolysis hair removal treatment or those with highly sensitive or special skin conditions.

Please arrive on time for your appointments. You will be asked to complete a clinic registration form and answer some questions. You may wish to ask questions and a suitable treatment plan will be advised to you.



Appointments can be made in advance or on the day. Please note: appointments that are made last minute or on the day are still subject to our 24-hour cancellation policy and therefore cannot be cancelled.

I.e. an appointment is made on Saturday at 9am for 11am. The client has made contact at 10.30am and would like to cancel or change the appointment. Unfortunately, alterations cannot be made to the appointment as the time slot has been pre-prepared to serve the client and in most instances, other patients may have been refused in order to accommodate this. 



ALL appointments require 24hrs notice to cancel an appointment.

ALL appointments cancelled, missed or broken without 24 hours notice will incur the FULL FEE of each missed appointment that has been booked, which will become payable in full and prior to any further appointments made. This is also outlined within the Patient Registration Form and at the time of making a booking online.

Patients who have a course of treatment will have a session deducted from the course package.



The therapist reserves the right to treat any patient for the remainder of their allocated appointment time that they have paid for. Patients who arrive late may not be able to be seen and will be asked to pay the full price for their missed appointment. Upon receipt of payment, another appointment can be made. It may be necessary to make adaptations to the treatment and/or reduce the patients treatment length in order for the clinic to run smoothly and for other patients to be seen on time. 



Courses offering a substantial discount are on offer for patients who require a course of consecutive treatments. Patients wishing to enter into a Course of Treatment must state this and agree to the terms and conditions of a course. Standard courses are payable in full at the initial onset at the start of any course. 

Courses are valid for 6 months from the date of purchase. Extensions will not be granted. Courses will be deducted in the event of any missed or late cancelled appointments. No refunds will be issued for unused courses. No payment will be 'back dated' on realisation that a course would have been more appropriate. Courses are strictly non-refundable.


We have a small seated area. If attending with friends or family, we may request that they wait outside of the clinic as we are authorised to only permit two patients at any one time in the waiting area in response to following the Coronavirus conditions in light of social distancing. There may also be other patients receiving or waiting for treatment who may require to be seated. Please be mindful of loud conversations, mobile phones, etc.

Visitors and accompaniments will not be permitted into the treatment room with the patient. Should you require a summary of information about the patients consultation, this can be sent to you following the patients treatment.

Where it may be necessary for you to attend with young children or babies, please bear in mind that this could cause some disruption to your treatment when needing to attend to them which may reduce your treatment time. 


Booking and Paying for an appointment


All treatments can be booked via this website. If booking online, a deposit is taken upon the booking process. The remaining balance can be paid within the clinic. Treatments are to be paid in full prior to the initial appointment online on this website.

The booking system will request a non-refundable £1.50 deposit. Deposits can be refunded to you if you contact us directly to cancel your booking 24hrs in advance. If we are closed, you should leave a voice message or send us an email. 

Telephone bookings / In person

The full fee of any treatment will be requested at the point of booking if you request an appointment online or in person.

These terms and conditions shall be the only terms of contract between MySkin UK Ltd and the client. No other conditions shall have effect unless agreed in writing.


When using our services, booking an appointment or buying a product, the buyer would have been deemed to have read and agreed to MySkin UK Ltd Terms & Conditions. Details of which are available verbally over the phone and/or in writing, upon request.


All prices quoted are in British Pounds Sterling (£) unless otherwise stated. Prices are correct but subject to change without prior notice. Prices in our brochures may be out of date. The buyer will be deemed to have ascertained the current price at the date of order.


Offers are not to be used in conjunction with any other offer or discount.


Payment may be made by credit/debit card, cheque (which must be cleared (5-6 working days) before goods are dispatched) or direct bank payment. Payment may also be made in cash if the order is placed in our clinic. In all cases, full settlement must be received before the dispatch of goods.


New! Treat Out To Help Out: as a MySkin UK VIP Member, you can take advantage of our discounted courses. All courses attract a discount off all standard prices. 

New! Direct Debit: instead of paying the full fee upfront, take advantage of our interest-free spread-the-cost-schemes, adding incredible discounts whilst receiving all of your treatments regularly with no outlandish financial worries and look great in the process**

**Subject to Monthly Direct Debit registration. Applies to all courses of electrolysis, facials and massage therapy. Must be used within 6 months of purchase. No transfers. No refunds. Not transferable to or against any existing courses. 

Offer for purchases ends 31st October 2020. 

This is a web-only offer for Online Bookings only. 


Orders will be processed and dispatched providing the payment and address details are correct. Our delivery times are quoted as a guide. MySkin UK Limited will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods will be dispatched to the delivery address advised at the time of order. If nobody is available to receive the goods at the time of delivery, our nominated courier will leave a card and return the goods to the depot.

Goods are normally dispatched within 7 working days from order, subject to stock availability. On certain non-standard items we may advise up to 6-8 weeks delivery time. An approximately delivery time frame will be advise at the time of order.

Delivery to most areas is within 1 – 2 days of dispatch. For Northern Island, Scotland & Islands, delivery can be 3 – 4 working days from dispatch. Delivery on items purchased at exhibitions and during promotions may take longer. Please allow up to 14 days for dispatch.

Deliveries take place in the UK between 9:00am and 6:00pm Monday – Friday (excluding items sent by post). We do not offer timed deliveries. We reserve the right to make an extra charge for re-delivery if you are not available to accept or receive the goods when delivered.

Items unavailable at the time of order will be held in back order and dispatched as soon as they become available. No carriage charge will be added to back orders.


Carriage is charged according to weight and will be advised at the time of order. The minimum carriage charge to UK mainland is £3.50


The Company shall be entitled to cancel or delay delivery of orders if the shipment is delayed or hindered through circumstances beyond its control. Such circumstances shall include (but are not limited to) the Coronavirus pandemic, industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.


Products are covered according to the manufacturer’s warranty.  Any item which is the subject to a claim under warranty must be returned to us with the carriage paid by you.


Should an item have been ordered in error or is not as expected, the Company may agree to their return on the following conditions:-

1. A request must be made to the company within 24 hours of receipt of goods

2. No returned items will be accepted unless a Returns Authorisation has been given

3. The item must be in perfect condition, unused, and returned in original packaging carton

4. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned items are adequately packed to avoid damage in transit. We strongly recommend that proof of posting/ despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive the customer has a duty of care for the product whilst it is in their possession. If products are damaged by you and subsequently returned, no refund will be made.

5. Any refunds given for returned items will be subject to a handling charge of the cost of your original order. Carriage charges will not be refunded

6. If an item is returned under the Distance Selling Regulation, the customer must return the items carriage paid in their original condition and packaging.


Cancellation of bookings will only be accepted if there is at least 24 hours between the point of your contact with us and your treatment start time.


If an item is received damaged, notification must be given by telephone/e-mail within 24 hours of receipt of goods and then confirmed in writing (including pictures of the damage if possible) within 7 days. Notification after this period will not be accepted and relevant compensation will not be issued.


Products are sold on the understanding they will only be used for their intended purpose, responsible persons. No responsibility will be accepted by MySkin UK Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

In describing the products available on our website/in our brochures, we attempt to be as accurate as possible. MySkin UK Ltd does not warrant that product descriptions, images, colours or other content of the website/brochures is completely accurate, or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed under Returns & Refunds.

Telephone calls to our offices may be monitored or recorded as a training aid for staff and with the aim of improving the service to our customers.


Upon purchase of MySkin UK goods, proof of qualifications may be requested before dispatch of your order. Failure to supply proof of your qualification may result in termination of your order. The risk in all goods purchased passes to the buyer upon delivery. The title in the goods remains vested in the seller and shall not pass to the buyer until the seller has received payment in full of the price for the goods. Goods are sold on the understanding they will only be used for their intended purpose by fully qualified, responsible persons, or students under qualified instruction. No responsibility will be accepted by MySkin UK Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.


The training provided for our MySkin UK equipment is only available to level 3 post graduates. Proof of your qualification will be required prior to your training date. Once your certificate has been checked and approved your training will be finalised.


If there are any queries regarding our terms of trading or for any questions regarding MySkin UK Ltd and the products we sell, our office can be contacted on +44 208 655 7058.


This Terms and Conditions shall be governed exclusively by the Laws of England The Buyer hereby accepts the jurisdiction of such courts or tribunal whether in England or elsewhere, as the Seller may nominate for the purpose of trying any action arising out of this Contract.


None of the above affects the Buyer’s or Seller’s rights under the Sales of Goods Act 1979.

Modern Slavery Act 2015:

We hereby confirm that our organisation is completely committed to upholding the requirements of the Modern Slavery Act 2015. Furthermore, we have undertaken our own due diligence into our supply chain to ensure that it too is free from slavery and human trafficking.


Thank You for respecting this policy by MySkin UK Limited.

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