Terms and Conditions of Service

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  • cancelling or changing an appointment

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Booking a New Appointment

Appointments can be made in advance or on the day.

Please note: appointments that are made last minute or on the day are still subject to our 24-hour cancellation policy and therefore cannot be cancelled.

An example of this may be:

An appointment that is made on Saturday at 9am for 11am.

The client has made contact at 10.30am and would like to cancel or change the appointment that was made on the same day, for the same day. Unfortunately, alterations cannot be made to the appointment. The time slot has been allocated and pre-prepared to serve the client and in most instances, other patients would have been refused in order to accommodate this.

Booking and Paying for an appointment

ONLINE Bookings

All treatments must be booked via this website. If booking online, a deposit is taken upon the booking process. The remaining balance can be paid within the clinic. The remaining treatment balance is to be paid in full at the end of each and every appointment.

The booking system will include the request of a non-refundable £1.50 administration fee. Deposits can be refunded to you if you contact us directly to cancel your booking 24hours in advance. If we are closed, you must leave a voice message on 0208 655 7058 or send us an email to hello@myskinuk.com within 24hours of the start of your treatment. If this is not done within 24hours, you will automatically be charged for the full fee of your appointment.


The full fee of any treatment will be requested at the point of booking if you request an appointment online or in person.

These terms and conditions shall be the only terms of contract between MySkin UK Limited and the client. 

No other conditions shall have effect unless agreed in writing.

Booking a New Patient Electrolysis, Body or Skin Examination Consultation

The purpose of these consultations is to allow the practitioner to examine the area(s) to be treated and to assess the patients suitability for any ongoing treatment.

It is an opportunity for the practitioner to explain the treatment objectives and options that are available and where necessary, perform a patch test prior to any ongoing treatment. This is mandatory for patients wishing to consider Electrolysis hair removal, Laser  treatment or any other treatment requiring patch testing or further consultation as well as for patients who consider themselves to have highly sensitive or specialist skin conditions.

Please arrive on time for your appointments. You will be asked to complete a clinic registration form and answer some questions prior to your arrival. You may wish to ask questions and a suitable treatment plan will be advised to you.

Terms and Conditions continued

Acceptance and Agreements

When using our services, booking an appointment or buying a product, the patient/buyer would have been deemed to have read, accepted and agreed to the Terms & Conditions set by MySkin UK Limited. 


All prices quoted are in British Pounds Sterling (£) unless otherwise stated.

Prices are subject to change without prior notice. Prices in our brochures may be out of date and will be rectified upon correction. The patient/buyer will be deemed to have ascertained the current price at the date and time of order.

Offers and Discounts 

Offers are not to be used in conjunction with any other offer or discount.

Orders and Deliveries

Orders will be processed and dispatched providing the payment and address details are correct. Our delivery times are quoted as a guide. MySkin UK Limited will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods will be dispatched to the delivery address advised at the time of order. If nobody is available to receive the goods at the time of delivery, our nominated courier will leave a card and return the goods to the depot.

Goods are normally dispatched within 7 working days from order, subject to stock availability. On certain non-standard items we may advise up to 6-8 weeks delivery time. An approximately delivery time frame will be advise at the time of order.

Delivery to most areas is within 1 – 2 days of dispatch. For Northern Island, Scotland & Islands, delivery can be 3 – 4 working days from dispatch. Delivery on items purchased at exhibitions and during promotions may take longer. Please allow up to 14 days for dispatch.

Deliveries take place in the UK between 9:00am and 6:00pm Monday – Friday (excluding items sent by post). We do not offer timed deliveries. We reserve the right to make an extra charge for re-delivery if you are not available to accept or receive the goods when delivered.

Items unavailable at the time of order will be held in back order and dispatched as soon as they become available. No carriage charge will be added to back orders.

Postage and Carriage

Carriage is charged according to weight and will be advised at the time of order. The minimum carriage charge to UK mainland is £3.50

Forced Majeure 

The Company shall be entitled to cancel or delay delivery of orders if the shipment is delayed or hindered through circumstances beyond its control. Such circumstances shall include (but are not limited to) the Coronavirus pandemic, industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.


Products are covered according to the manufacturer’s warranty.  Any item which is the subject to a claim under warranty must be returned to us with the carriage paid by you.

Returns and Refunds of products and goods

Should an item have been ordered in error or is not as expected, the Company may agree to the return and refund of the item on the following conditions:-

1. A request must be made to the company within 24 hours of receipt of goods for damged items

2. No returned items will be accepted unless a Returns Authorisation has been given

3. The item must be in perfect condition, unused, and returned in original packaging carton

4. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned items are adequately packed to avoid damage in transit. We strongly recommend that proof of posting/ despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive the customer has a duty of care for the product whilst it is in their possession. If products are damaged by you and subsequently returned, no refund will be made.

5. Any refunds given for returned items will be subject to a handling charge of the cost of your original order. Carriage charges will not be refunded.

6. If an item is returned under the Distance Selling Regulation, the customer must return the items carriage paid in their original condition and packaging.

7. Exchanges requested due to the change of mind will be granted 14 calender days to return the item from the date of receipt.

Damaged items

In the rare event that an item is received damaged, notification must be given by telephone/e-mail within 24 hours of receipt of goods and then confirmed in writing (including pictures of the damage if possible) within 7 days. Notification after this period will not be accepted and relevant compensation will not be issued.

General product information

Products are sold on the understanding they will only be used for their intended purpose, responsible persons. No responsibility will be accepted by MySkin UK Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

In describing the products available on our website/in our brochures, we attempt to be as accurate as possible. MySkin UK Ltd does not warrant that product descriptions, images, colours or other content of the website/brochures is completely accurate, or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed under Returns & Refunds.

Telephone calls to our offices may be monitored or recorded as a training aid for staff and with the aim of improving the service to our customers.

Product and service purchases

Upon purchase of MySkin UK goods, proof of qualifications may be requested before dispatch of your order. Failure to supply proof of your qualification may result in termination of your order. The risk in all goods purchased passes to the buyer upon delivery. The title in the goods remains vested in the seller and shall not pass to the buyer until the seller has received payment in full of the price for the goods. Goods are sold on the understanding they will only be used for their intended purpose by fully qualified, responsible persons, or students under qualified instruction. No responsibility will be accepted by MySkin UK Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.


The training provided for our MySkin UK equipment is only available to qualified post graduates. Proof of your qualification will be required prior to your training date. Once your certificate has been checked and approved your training will be finalised.


If there are any queries regarding our terms of trading or for any questions regarding MySkin UK Ltd and the products we sell, our office can be contacted on +44 208 655 7058. You can also email us at: hello@myskinuk.com


This Terms and Conditions shall be governed exclusively by the Laws of England The Buyer hereby accepts the jurisdiction of such courts or tribunal whether in England or elsewhere, as the Seller may nominate for the purpose of trying any action arising out of this Contract.

Sale of Goods Act 1979

None of the above affects the Buyer’s or Seller’s rights under the Sales of Goods Act 1979.

Modern Slavery Act 2015

We hereby confirm that our organisation is completely committed to upholding the requirements of the Modern Slavery Act 2015. Furthermore, we have undertaken our own due diligence into our supply chain to ensure that it too is free from slavery and human trafficking.


Thank You for respecting this policy by MySkin UK Limited.

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